Frequently Asked Questions
Orders & Shipping
How long does delivery take?
The total estimated delivery time, including processing and transit, is approximately 9–12 business days from order confirmation. Delivery times are estimates and may vary due to delays with the carrier or customs.
Do you offer express shipping?
No. We currently offer standard shipping only. We do not offer express, priority, or same-day shipping.
How much does shipping cost?
Shipping is free on all orders. The price shown is the price you pay — no additional shipping charges are added at checkout.
Do you ship outside the EU?
We ship to Germany and to the EU countries that can be selected as a delivery country at checkout. If your country is not available at checkout, please contact us at support@trendpilot24.com before placing an order.
Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your parcel.
Returns & Refunds
What is your return policy?
As a consumer in the EU, you have a statutory right of withdrawal of 14 days from receiving the goods, without giving any reason. To exercise it, contact us at support@trendpilot24.com and we will provide the correct return address and return instructions. Contacting us first does not affect the validity of your statutory withdrawal. Full details are set out in our Refund & Returns Policy.
href="mailto:support@trendpilot24.com">support@trendpilot24.com before returning — we will provide return instructions and the return address.
Do I have a right of withdrawal?
Yes. As an EU consumer, you have the statutory right to withdraw from your order within 14 days of receiving the goods, without giving any reason. Contact us to initiate the withdrawal. If you withdraw, we will refund the cost of the least expensive standard delivery option we offer, in accordance with statutory requirements.
Will I receive a prepaid return label?
We do not automatically provide prepaid return labels. Return arrangements will be confirmed when your return request is processed. Please contact us first at support@trendpilot24.com.
How long does a refund take?
Once we have received and inspected the returned item, refunds are processed within 14 days to your original payment method.
What happens if my item arrives damaged or faulty?
Please contact us at support@trendpilot24.com with your order number and photos of the issue. We ask that you let us know within 48 hours of delivery where possible, as this helps us resolve the matter quickly. This request is not a deadline and does not limit your statutory warranty rights, which apply in full regardless of when you report the issue. We will arrange an appropriate remedy in accordance with your statutory rights.
Products
Are Lykke™ products compatible with all pets?
Our products are designed for cats and small-to-medium dogs unless otherwise stated on the individual product page. Please check the product specifications before purchasing.
Are your products safe for pets?
Lykke™ products are reviewed for product safety and quality. Product-specific safety, material and conformity information can be found on the respective product page.
Do the water fountains require batteries?
The Lykke™ Smart Fountain 3.5L has a built-in rechargeable lithium battery — no disposable batteries are required. The Lykke™ Paw Flow 3L is powered by a plug-in adapter (5V / 1A) and uses no batteries. Neither fountain requires AA batteries.
Do the automatic feeders require batteries?
The Lykke™ Smart Pet Care Station uses 3 × D-size alkaline batteries (not included) for backup power only — the included USB-C adapter is sufficient for normal daily use. The Lykke™ FeedCam 4L uses 4 × AA batteries (not included) for backup power only — the included power adapter is sufficient for normal daily use. The Lykke™ FeedLine 3L Smart is powered by a 5V / 1A adapter (included). For further battery information, please refer to the individual product page.
Which app do I need for the smart feeders?
The Lykke™ Smart Pet Care Station uses the Tuya app (free for iOS and Android). The Lykke™ FeedCam 4L uses the Smart Life app (free for iOS and Android). The Lykke™ Vakt uses the associated app (free for iOS and Android). For the Lykke™ FeedLine 3L Smart, please refer to the product page or the included user manual for the correct app.
Are the products covered by a warranty?
Statutory consumer rights apply to all Lykke™ products under EU law. Goods must match their description, be fit for purpose, and be of satisfactory quality. If you notice a product defect, please contact us at support@trendpilot24.com.
Payments & Prices
Are prices displayed inclusive of VAT?
No VAT is charged. In accordance with § 19 UStG (German small business regulation), we do not charge value added tax. The price shown is the price you pay — no additional taxes are added at checkout.
Which payment methods do you accept?
We accept all major payment methods available at checkout, including credit and debit cards and other options displayed during the checkout process.
Contact
How can I contact you?
You can reach us by email at support@trendpilot24.com. We aim to respond within 1–2 business days.