Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Orders are typically dispatched within 1–3 business days of payment confirmation. Estimated delivery time after dispatch is approximately 7–10 business days. Delivery times are estimates and may vary due to carrier or customs delays.
Do you offer express shipping?
No. We currently offer standard shipping only. We do not offer express, priority, or next-day delivery.
How much does shipping cost?
Shipping is free on all orders. The price you see is the price you pay — no additional shipping charges are added at checkout.
Do you ship outside the EU?
We currently ship to Germany and selected EU countries. If your country is not available at checkout, please contact us at support@trendpilot24.com before placing an order.
Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your parcel.
Returns & Refunds
What is your return policy?
You may return items within 30 days of delivery. Items must be in their original condition and unused. Please contact us at support@trendpilot24.com before sending any return — we will provide you with return instructions and the return address.
Do I have a right to cancel my order?
Yes. As an EU consumer, you have the statutory right to cancel your order within 14 days of receiving your goods, without giving any reason. Please contact us at support@trendpilot24.com to initiate the cancellation process.
Who pays for return shipping?
Customers are responsible for the cost of return shipping for all voluntary returns, including returns made under the 14-day EU right of withdrawal. We do not provide prepaid return labels unless the item is damaged, defective, incorrect, or the return is required due to our error. In such cases, we will provide an appropriate solution at no additional cost to you.
How long does a refund take?
Once we have received and inspected the returned item, refunds are processed to your original payment method within 14 days.
What if my item arrived damaged or defective?
Please contact us within 48 hours of delivery at support@trendpilot24.com with your order number and photos of the issue. We will arrange an appropriate remedy in accordance with your statutory rights at no additional cost to you.
Products
Are Lykke™ products compatible with all pets?
Our products are designed for cats and small-to-medium dogs unless otherwise stated on the individual product page. Please check the product specifications before purchasing.
Do the water fountains require batteries?
Yes. The Lykke™ Smart Fountain 3L and Paw Flow 3L are powered by 4 × AA batteries (not included). Batteries must be purchased separately. We recommend Duracell or Energizer alkaline AA batteries.
Do the feeders require batteries?
The FeedCam 4L and FeedLine 3L Smart include a mains power adapter (EU plug). They also support AA battery backup for use during power outages — batteries are not included and are not required for normal daily use.
Which app do I need for the smart feeders?
The FeedCam 4L and FeedLine 3L Smart use the JoyPaw app (free on iOS and Android). The Smart Pet Care Station uses the Tuya app (free on iOS and Android). The Vakt companion robot uses the GL Pets app (free on iOS and Android).
Are the products covered by a warranty?
Your statutory consumer rights apply to all Lykke™ products under EU law. Goods must be as described, fit for purpose, and of satisfactory quality. If you experience a product defect, please contact us at support@trendpilot24.com.
Payments & Pricing
Are prices shown including VAT?
Yes. All prices displayed on our store include VAT. No additional taxes are added at checkout.
What payment methods do you accept?
We accept all major payment methods available at checkout, including credit and debit cards and other options shown during the checkout process.
Contact
How can I contact you?
You can reach us by email at support@trendpilot24.com. We aim to respond within 1–2 business days.