Refund policy

REFUND & RETURNS POLICY

This policy applies to all orders placed through trendpilot24.com. Lykke™ products are sold by TrendPilot24. Nothing in this policy affects your statutory rights under applicable EU consumer law.

YOUR RIGHT TO CANCEL (EU WITHDRAWAL RIGHT)

If you are a consumer located in the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is your statutory right under the EU Consumer Rights Directive.

To exercise your right of cancellation, please contact us before the 14-day period expires:

support@trendpilot24.com

You can also submit a return or cancellation request directly through your account at account.trendpilot24.com/orders.

We will acknowledge your cancellation request and provide you with return instructions. Please do not return items without first contacting us, as we need to confirm the return address and process.

RETURN CONDITIONS

To be eligible for a return, items must be:

- Returned within 30 days of delivery
- In their original condition, unused, and in original packaging where possible
- Accompanied by proof of purchase (order number or confirmation email)

RETURN SHIPPING

Customers are responsible for the cost of return shipping. Please note that return shipping costs vary depending on your location and the carrier used. We recommend contacting us before returning any item, as we may be able to offer an alternative resolution depending on the circumstances.

We do not automatically provide prepaid return labels. Once your return request has been reviewed and approved, we will provide you with return instructions including the return address.

REFUNDS

Once we have received and inspected the returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 14 days of us receiving the returned goods.

If you exercise your EU right of withdrawal, we will also refund any standard delivery costs you paid at the time of your order. As our store currently offers free standard shipping, no additional shipping refund will apply in most cases.

We reserve the right to make a deduction from the refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the issue. We will assess the situation and arrange an appropriate remedy in accordance with your statutory rights.

Contact: support@trendpilot24.com

STATUTORY RIGHTS

Your statutory rights as a consumer under EU law are not affected by this policy. Under the EU Sale of Goods rules, goods must be as described, fit for purpose, and of satisfactory quality. If goods do not conform to these requirements, you may be entitled to repair, replacement, or refund as provided by law.

CONTACT

For all returns and refund enquiries, please contact us at:

support@trendpilot24.com