Refund policy

Refund & Returns Policy

This policy applies to all orders placed through trendpilot24.com. Lykke™ products are sold by TrendPilot24. Nothing in this policy affects your statutory rights under applicable EU consumer law.

Your Right to Cancel (EU Withdrawal Right)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. This is your statutory right under the EU Consumer Rights Directive (2011/83/EU).

To exercise your right of withdrawal, inform us of your decision by means of a clear statement before the 14-day period expires, by email to support@trendpilot24.com.

Please contact us so that we can provide the correct return address and return instructions. This request does not affect the validity of your statutory withdrawal.

Returning the Goods

You must send the goods back without undue delay and no later than 14 days from the day on which you inform us of your withdrawal. The deadline is met if you dispatch the goods before that period expires.

You may handle and inspect the goods as you would normally be allowed to do in a physical shop. We may deduct an appropriate amount for diminished value if the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning.

Where reasonably possible, please return all supplied components, accessories, manuals, and packaging.

Return Shipping Costs

When you exercise your statutory right of withdrawal, you bear the direct cost of returning the goods, as permitted by law and as communicated to you here before your purchase.

We cover the appropriate return costs if the goods are damaged or defective, if the wrong item was delivered, or if the return is necessary because of an error on our part. We do not provide a prepaid return label in every case; return arrangements are confirmed when your return is processed.

We recommend using a tracked return shipping service so that the dispatch and delivery of your return can be evidenced. This is a recommendation only and does not remove or restrict any of your statutory rights.

Refunds

We will reimburse all payments received from you, including the cost of the least expensive standard delivery option we offer, without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw. Because we currently offer free standard shipping, no outbound standard shipping amount was charged to you.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earlier.

Reimbursement will be made using the same means of payment you used for the original transaction, unless another method has been expressly agreed with you. You will not incur any fees as a result of the reimbursement.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@trendpilot24.com with your order number and photos of the issue where possible.

We ask that you let us know within 48 hours of delivery where possible, as this helps us resolve the matter quickly. This request is not a deadline and does not limit your statutory warranty rights, which apply in full regardless of when you report the issue.

We will provide an appropriate remedy in accordance with your statutory rights, at no additional cost to you where legally required.

Statutory Warranty Rights

Your statutory rights as a consumer under EU law are not affected or restricted by this policy. These rights are separate from the 14-day right of withdrawal described above.

Under the EU Sale of Goods rules, goods must be as described, fit for purpose, and of satisfactory quality. If goods do not conform to these requirements, you may be entitled to repair, replacement, price reduction, or refund as provided by law.