Privacy Policy

Last updated: July 2026

TrendPilot24 ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order at trendpilot24.com (the "Store").

1. Data We Collect

We may collect the following personal data:

Name, email address, phone number, and delivery address (when you place an order)
Payment information (processed securely via our payment provider — we do not store card details)
Browsing data and cookies (see Section 7)
Communications you send us (e.g. support enquiries)

2. How We Use Your Data

To process and fulfil your orders
To communicate with you about your order or enquiry
To improve our website and customer experience
To deliver targeted advertising where you have given consent
To comply with legal obligations

3. Legal Basis (GDPR)

We process your personal data on the following legal bases:

Performance of a contract — to fulfil your order and provide our services
Legitimate interests — to improve our Store and prevent fraud
Consent — where you have given explicit consent, such as for marketing communications or analytics cookies
Legal obligation — where we are required to process your data by law

4. Third-Party Data Processors

We use the following third-party services which may process your personal data. Where data is transferred outside the European Economic Area, such transfers are made under Standard Contractual Clauses approved by the European Commission.

Meta Pixel (Meta Platforms Ireland Ltd.)

We use Meta Pixel to measure the effectiveness of our advertising and to show relevant ads on Facebook and Instagram. Meta Pixel collects information about your actions on our Store (such as pages viewed and purchases made) and links this to your Facebook profile where applicable. Data may be transferred to Meta's servers in the United States under Standard Contractual Clauses.
You can opt out of Meta's targeted advertising at: https://www.facebook.com/settings/?tab=ads
Meta's privacy policy: https://www.facebook.com/privacy/policy/

Google Analytics 4 (Google Ireland Ltd.)

We use Google Analytics 4 to understand how visitors use our Store. Google Analytics collects information such as pages visited, time spent on the Store, and general location data (country/city level). This data is used in aggregated, anonymised form to improve our Store. Data may be transferred to Google's servers in the United States under Standard Contractual Clauses.
You can opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout
Google's privacy policy: https://policies.google.com/privacy

Judge.me

We use Judge.me to collect and display product reviews. If you make a purchase, Judge.me may send you an email requesting a product review. Your email address is shared with Judge.me solely for this purpose and is not used for any other marketing.
Judge.me's privacy policy: https://judge.me/privacy

Shopify Inc.

Our Store is hosted by Shopify. Shopify processes your personal data as part of providing the e-commerce platform, including payment processing, order management, and fraud prevention.
Shopify's privacy policy: https://www.shopify.com/legal/privacy

5. Data Sharing

We do not sell your personal data. We share it only with the third-party processors listed in Section 4, and with shipping carriers solely to fulfil your order. We may also share data where required by law.

6. Your Rights

Under GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, and to data portability. You also have the right to withdraw consent at any time where processing is based on consent, and to lodge a complaint with your local data protection authority (in Germany: the Landesbeauftragte für Datenschutz of your federal state).

To exercise any of these rights, please contact us at: support@trendpilot24.com

7. Cookies

We use cookies to operate and improve our Store. Cookies are small data files placed on your device. We use the following categories of cookies:

Functional cookies — essential for the Store to operate (e.g. shopping cart, session management). These do not require consent.
Analytics cookies — used by Google Analytics 4 to understand Store usage. These require your consent.
Marketing cookies — used by Meta Pixel to deliver targeted advertising. These require your consent.

You can manage your cookie preferences at any time via the cookie consent banner on our Store. You can also control cookies at the browser level, though this may affect Store functionality.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order data is typically retained for 10 years in accordance with German commercial law (§ 257 HGB).

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes in accordance with applicable law. The date of the most recent update is shown at the top of this page.