Refund Policy

Refund & Returns Policy

This policy applies to all orders placed through trendpilot24.com. Lykke™ products are sold by TrendPilot24. Nothing in this policy affects your statutory rights under applicable EU consumer law.

Your Right to Cancel (EU Withdrawal Right)

If you are a consumer located in the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is your statutory right under the EU Consumer Rights Directive (2011/83/EU).

To exercise your right of cancellation, please contact us before the 14-day period expires:

Email: support@trendpilot24.com

We will acknowledge your cancellation request and provide you with return instructions. Please do not return items without first contacting us, as we need to confirm the return address and process.

Return Conditions

To be eligible for a return, items must be:

Returned within 30 days of delivery
In their original condition, unused, and in original packaging where possible
Accompanied by proof of purchase (order number or confirmation email)

Return Shipping Costs

Customers are responsible for the cost of return shipping for all voluntary returns, including returns made under the 14-day EU right of withdrawal. We do not provide prepaid return labels unless the item is damaged, defective, incorrect, or the return is required due to our error. In such cases, we will provide an appropriate solution at no additional cost to you.

We recommend using a tracked shipping service for returns, as we cannot be held responsible for items lost in transit.

Refunds

Once we have received and inspected the returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 14 days of us receiving the returned goods.

If you exercise your EU right of withdrawal, we will refund the price of the goods. As our store offers free standard shipping, no outbound shipping costs will be refunded in most cases. We reserve the right to make a deduction from the refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@trendpilot24.com with your order number and photos of the issue. We will arrange an appropriate remedy in accordance with your statutory rights at no additional cost to you.

Statutory Rights

Your statutory rights as a consumer under EU law are not affected by this policy. Under the EU Sale of Goods rules, goods must be as described, fit for purpose, and of satisfactory quality. If goods do not conform to these requirements, you may be entitled to repair, replacement, or refund as provided by law.